Shipping policy

AutoDS is a platform that supports dropshipping operations by integrating with various suppliers, including retail giants like AliExpress, Amazon, and Walmart, as well as unique private suppliers. While AutoDS facilitates the automation and management of dropshipping businesses, the actual shipping of products is handled by the respective suppliers.

Shipping Destinations

AutoDS supports worldwide shipping, contingent upon the shipping capabilities of the individual suppliers. For instance, if a supplier delivers to a specific country, AutoDS can process orders to that location. Additionally, the "Fulfilled By AutoDS" service supports international shipments through partnerships with carriers like Hipshipper.

Shipping Times

The delivery timeframe varies based on the supplier fulfilling the order:

  • Amazon Prime (US): Typically 2-4 business days within the US mainland.
  • Amazon Non-Prime (US): Ranges from 7 to over 30 business days, depending on the seller and buyer's location.
  • Walmart/Home Depot: Approximately 4-7 business days.
  • Chinese Suppliers (e.g., AliExpress, CJ Dropshipping): Generally between 30-60 business days.

It's essential to note that these are estimated timeframes and can vary based on specific circumstances.

Configuring Shipping Rates and Locations

Suppliers integrated with AutoDS have the flexibility to customize their shipping settings, including:

  • Including or Excluding Countries: Suppliers can specify which countries they ship to or exclude certain regions.
  • Setting Shipping Rates and Times: Suppliers can define shipping costs and estimated delivery times for each permitted location.

These configurations can be managed through the supplier's settings under the "Policies" section.

Handling Delivery Issues

In cases where an order has a valid tracking number, customers are advised to contact the carrier directly for detailed information regarding the shipment's status. AutoDS does not directly handle shipping and thus may have limited information beyond what is provided by the carrier.

In summary, while AutoDS provides the tools and integrations to streamline dropshipping operations, the specifics of shipping—including destinations, times, and rates—are determined by the individual suppliers. It's crucial for both suppliers and dropshippers to configure their shipping settings appropriately to ensure clarity and efficiency in order fulfillment.